Privacy Policy

Kaziara Solutions respects your privacy and is committed to protecting your personal information. This policy applies to information collected through our website, contact forms, email, WhatsApp, phone calls, consultations, and during service delivery.

1. Who We Are

Kaziara Solutions is a South African digital services business offering website development, SEO, app development, business consulting, domain and email services, digital branding, Microsoft 365 support, cybersecurity-related services, and related business technology solutions.

2. Information We Collect

We may collect and process the following categories of information:

• Your name, surname, business name, and job title.
• Your email address, telephone number, WhatsApp number, and other contact details.
• Your enquiry details, project requirements, budgets, goals, and preferences.
• Billing, quotation, invoice, and payment-related information where applicable.
• Technical information such as IP address, browser type, device information, and website usage data.
• Content, files, login details, or access credentials shared with us for service delivery.

3. How We Collect Information

We collect information when you:

• Complete a form on our website.
• Contact us by email, phone call, or WhatsApp.
• Request a quotation or consultation.
• Purchase or use our services.
• Provide business content, media, credentials, or project materials to us.
• Use our website and interact with pages, links, or tools.

4. Why We Use Your Information

We may use your information to:

• Respond to your enquiries and communicate with you.
• Prepare quotations, proposals, invoices, and service agreements.
• Deliver websites, digital services, support, and related business solutions.
• Set up hosting, domains, email services, or third-party tools on your behalf.
• Improve our website, service quality, and client experience.
• Keep records for administration, compliance, and internal business purposes.
• Send important service-related notices, updates, or follow-ups.

5. Legal Basis for Processing

We process personal information where it is necessary for one or more of the following reasons:

• To take steps at your request before providing services.
• To perform a contract or service requested by you.
• To comply with legal or regulatory obligations.
• For legitimate business purposes such as administration, communication, service improvement, and record keeping.
• With your consent, where consent is required.

6. POPIA

Where applicable, Kaziara Solutions aims to handle personal information in a manner consistent with the Protection of Personal Information Act, 2013 (POPIA) of South Africa. By using our website or engaging our services, you acknowledge that your information may be processed for the legitimate purposes described in this policy.

7. Sharing of Information

We do not sell your personal information. We may share information only where necessary with:

• Hosting providers, domain registrars, email providers, cloud platforms, or software providers.
• Payment processors, accountants, or professional advisers.
• Technical contractors or service partners involved in delivering requested services.
• Law enforcement, regulators, or courts where legally required.

We share only what is reasonably necessary for the relevant service, support, administration, or legal obligation.

8. Third-Party Services

Our website and services may rely on third-party tools or platforms, including hosting services, analytics tools, payment services, contact forms, messaging tools, domain providers, Microsoft 365 services, maps, and social platforms. These third parties may collect or process information according to their own terms and privacy policies.

9. Cookies and Website Analytics

Our website may use cookies, embedded content, or analytics tools to improve performance, understand visitor behaviour, and support site functionality. These technologies may collect limited technical data such as browser type, pages visited, session activity, and general usage patterns.

You may adjust your browser settings to block or manage cookies, but doing so may affect site functionality.

10. Data Security

We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. However, no website, email system, or internet-based transmission method can be guaranteed as completely secure.

11. Retention of Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including service delivery, support, record keeping, dispute resolution, legal compliance, and legitimate business needs.

12. Your Rights

Subject to applicable law, you may request to:

• Access personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of information where retention is no longer necessary or lawful.
• Object to certain types of processing, where applicable.
• Withdraw consent where processing is based on consent.

We may request verification of identity before acting on certain requests.

13. Children’s Privacy

Our services are not directed at children as a primary audience. We do not knowingly collect personal information from children without appropriate authority or lawful basis.

14. International Transfers

Some of our service providers or technology platforms may store or process information outside South Africa. Where this happens, we will take reasonable steps to use reputable providers and appropriate protections where required.

15. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version published on our website will apply from the date it is posted unless otherwise stated.

16. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us using the details below.