Terms & Conditions

By accessing this website, requesting a quotation, making payment, or using any service provided by Kaziara Solutions, you agree to these Terms and Conditions. If you do not agree, please do not use our website or services.

1. Definitions

In these Terms and Conditions:

• “Company”, “we”, “us”, “our” means Kaziara Solutions.
• “Client”, “you”, “your” means any person, business, or organisation using our website or services.
• “Services” includes website development, SEO, app development, branding, consulting, hosting assistance, domains, email setup, Microsoft 365 support, bulk SMS assistance, cybersecurity-related offerings, maintenance, and related digital work.

2. Website Use

You agree to use this website lawfully and not to:

• Use the site in a way that may damage, disable, or impair it.
• Attempt unauthorised access to any part of the site, server, or related systems.
• Copy, misuse, or republish website content without permission, except where allowed by law.
• Use this website to submit false, misleading, harmful, or unlawful information.

3. Quotations and Scope of Work

All quotations, estimates, packages, and timelines are based on the information available at the time they are prepared. A quotation does not constitute a final binding agreement until accepted and confirmed by us.

The agreed scope of work will determine what is included in a project. Any additional features, pages, integrations, revisions, content work, or support outside the agreed scope may be charged separately.

4. Client Responsibilities

The client agrees to provide, where applicable:

• Accurate project information and instructions.
• Required content, images, branding assets, and approvals within reasonable time.
• Access credentials or permissions needed for service delivery.
• Feedback and approval responses without unreasonable delay.

Delays caused by missing content, incomplete instructions, or delayed approvals may affect project timelines and delivery dates.

5. Fees and Payment

Fees for services will be communicated in a quotation, invoice, proposal, package, or written agreement. Unless otherwise agreed in writing:

• A deposit may be required before work begins.
• Work may be paused until required payments are received.
• Final files, launch, deployment, transfer, or access handover may be withheld until full payment is received.
• Recurring services such as hosting, maintenance, software, domain, email, or platform fees may be billed separately.

All prices are subject to change before formal acceptance. Overdue amounts may result in suspended work, withheld deliverables, or suspension of connected services where legally and contractually permissible.

6. Revisions and Change Requests

Reasonable revisions may be included only to the extent stated in the agreed package or proposal. New requests, substantial design changes, additional content work, expanded scope, or added integrations may require a revised quote and timeline.

7. Timelines and Delivery

Delivery dates are estimates unless expressly confirmed as fixed deadlines in writing. We will use reasonable efforts to meet estimated timelines, but we are not liable for delays caused by client-side issues, third-party providers, outages, force majeure, or circumstances beyond our control.

8. Domains, Hosting, Email, and Third-Party Services

Where we assist with domains, hosting, email, cloud systems, Microsoft 365, SMS tools, plugins, templates, payment gateways, or any third-party platform, those services may also be governed by the third party’s own terms, policies, pricing, renewal rules, technical limitations, and availability.

We are not responsible for outages, pricing changes, account suspensions, policy changes, service interruptions, or third-party actions outside our direct control.

9. Renewals and Ongoing Services

Domains, hosting, email, software subscriptions, licences, and support plans may require recurring renewal payments. Unless expressly stated otherwise in writing, the client is responsible for ongoing renewal costs and timely payment to avoid expiry, suspension, data loss, or service interruption.

10. Intellectual Property

The client retains ownership of content, trademarks, logos, and materials provided by the client. Kaziara Solutions retains ownership of its pre-existing tools, methods, templates, know-how, frameworks, and proprietary working materials unless otherwise agreed in writing.

Subject to full payment of all applicable fees, the client will receive rights to use the final agreed deliverables for their intended business purpose, excluding third-party items that remain subject to separate licences.

11. Portfolio and Marketing Use

Unless otherwise agreed in writing, we may display completed work, business name, public website screenshots, or general project descriptions in our portfolio, proposals, and marketing materials for the purpose of demonstrating our services.

12. Client Content and Legality

The client is responsible for ensuring that all materials, claims, images, text, data, product information, and instructions supplied to us are lawful and do not infringe any third-party rights. We reserve the right to refuse work involving unlawful, misleading, abusive, or inappropriate content.

13. SEO and Marketing Disclaimer

SEO, search visibility, traffic, leads, rankings, and digital performance are influenced by many external factors. Unless explicitly agreed in writing, we do not guarantee specific rankings, traffic volumes, conversion results, platform approval, or commercial outcomes.

14. Warranties and Availability

We aim to provide services with reasonable care and skill. However, all website, digital, and technology services are provided on an “as available” basis, subject to technical limitations, compatibility issues, browser differences, software updates, hosting environments, and third-party platform changes.

15. Limitation of Liability

To the fullest extent permitted by law, Kaziara Solutions shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, sales, data, goodwill, business opportunity, or service interruption arising from website use or the provision of services.

Our total liability for any claim related to our services shall, to the extent permitted by law, not exceed the amount actually paid by the client to us for the specific service giving rise to the claim.

16. Indemnity

You agree to indemnify and hold Kaziara Solutions harmless against claims, damages, liabilities, costs, and expenses arising from content you provide, your misuse of the website, your breach of these terms, or your violation of any applicable law or third-party rights.

17. Cancellations and Termination

Either party may terminate a project or service arrangement subject to the terms of the applicable quotation, invoice, proposal, support plan, or written agreement. Where a project is cancelled after work has started:

• Deposits may be non-refundable unless otherwise agreed in writing.
• The client may remain liable for work completed, time spent, third-party costs incurred, and committed resources.
• Access, licences, hosting, or platform services may be suspended where payment obligations remain outstanding.

18. Support and Maintenance

Unless included in a written support agreement, maintenance, updates, backups, monitoring, content changes, bug fixes, malware cleanup, and technical support after launch are not automatically included in a one-time project fee.

19. Privacy

Your use of our website and services is also subject to our Privacy Policy. Please review the Privacy Policy to understand how personal information is handled.

20. Changes to These Terms

We may update these Terms and Conditions from time to time. The latest published version on our website will apply from the date of publication unless otherwise stated.

21. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any dispute arising from these terms or our services shall be subject to the applicable laws and the jurisdiction of the relevant South African courts, unless another lawful dispute process is agreed in writing.

22. Contact Us

If you have questions about these Terms and Conditions, please contact us using the details below.